applause

"I have come to know you, Michael, both professionally and personally in the past 3 years. What began as a professional relationship has delightfully evolved into a friendship as well. Initially, you evaluated our restaurant. Next, you helped us fine tune and train our employees so that we exemplify EXCELLENCE for our guests. You brought an aura of calmness that made problem solving look easy. You are a gem to have as a consultant..."
Ellen Grinsfelder, Owner/Inn at Cedar Falls,
Hocking Hills, Ohio

"The fact that we were named the best new restaurant in Columbus, Ohio in February, 2006, by Columbus Monthly Magazine, after being open for only 4 months, speaks volumes about your service...many thanks to for your counsel, your knowledge and for your insights...and for connecting me with the right people to insure our success...you certainly gave us the tools to move forward with confidence..."
Rick Ziliak, Owner/Z Cucina Ristorante and Bar,
Columbus, Ohio

"Thank you so much for your help over the past four years. In the past, our company had great success with our coffee house concepts... but when we decided to develop The MoJoe Lounge, which included a full service restaurant, we couldn't have done it without you! This concept was a big step for us and with your guidance, we have hit all of our three year financial goals in less than two years. The kitchen layout, menu design, staff training and consistent follow up allowed us to focus on guest service and sales. Your standards of excellence are high and you are always mindful of our costs, store culture, guest needs and staffing concerns. I will happily share our work experience with your other clients anytime..."
Mark Swanson, President/Cup 'O Joe/Mo Joe Lounge,
Columbus, Ohio

"Cheers to you and bravos for your special contributions to Honey Run's restaurant success over the last year. Profits have never been higher and costs have never been so well in control. The exciting new menus, wine tasting dinners, and the overall quality of the food and presentations have generated rave review from our guests. Above all, your own special spirit has touched us all. You have made such a difference in our business and in our own lives!"
Phil Jenkins, Owner/Inn at Honey Run,
Millersburg, Ohio

"I am writing to formally thank you for ALL of your recent assistance with the development, implementation and training of systems and service standards for the front-of-the-house staff at Lied Lodge & Conference Center. Once again, I found myself in awe of your unique combination of professionalism, skills, experience, dedication and fun. I also felt blessed to have you as a resource as we strive to improve the service we offer our guests and the efficiencies with which this service is offered. It is very rare to find someone who has intimate knowledge of both the front-of-the-house and the back-of-the-house in food & beverage. It is even more rare to find someone who also has the business acumen, detail orientation and organizational skills that allow them to develop and deliver training programs as effectively as you do. I knew how lucky I was to have you as my Assistant Director as we built the food & beverage systems together at Yellowstone National Park. I didn't realize my luck would continue as your career choices allowed me to hire you as a consultant to help design and implement a professional restaurant training program for the Ohio State Parks system and then again at Lied Lodge. Your ability to listen and to develop and implement programs based on the specific needs of the property you are working with is a great gift. You are truly one of the most talented restaurant professionals (and human beings!) I have ever met. It would be my pleasure to work with you again and to recommend you to others..."
K. Houser, General Manager/Lied Lodge & Conference Center,
Nebraska (Owned and Operated by The National Arbor Day Foundation)